This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.

1.0 Financial Services Regulatory Authority of Ontario: Life or A and S
1.0 Insurance Council of British Columbia: Life or A and S
1.0 Insurance Councils of Saskatchewan: Life or A and S
1.0 Insurance Council of Manitoba Life or A and S (41497)
1.0 FP Canada: Practice Management
1.0 CIM/PFP Professional Development
1.0 CFA: Professional Learning
1.0 CPA: Verifiable CPD
1.0 Advocis: Structured Learning