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Skills Development Library → Leadership

Resolving Conflict (LCISS074)


Description
In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.

1.0 Financial Services Regulatory Authority of Ontario: Life or A and S
1.0 Insurance Council of British Columbia: Life or A and S
1.0 Insurance Councils of Saskatchewan: Life or A and S
1.0 Insurance Council of Manitoba Life or A and S (41566)
1.0 FP Canada: Practice Management
1.0 CIM/PFP Professional Development
1.0 CFA: Professional Learning
1.0 CPA: Verifiable CPD
1.0 Advocis: Structured Learning

CE Credits: 1 FSRA: 1.0 Financial Services Regulatory Author... ICBC: 1.0 Insurance Council of British Columbi... ICS: 1.0 Insurance Councils of Saskatchewan: ... ICM: 1.0 Insurance Council of Manitoba Life o... CFP / QAFP: 1.0 FP Canada: Practice Management CIM / PFP: 1.0 CIM/PFP Professional Development CFA: 1.0 CFA: Professional Learning CPA: 1.0 CPA: Verifiable CPD Advocis: 1.0 Advocis: Structured Learning

Content
  • Resolving Conflict
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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